By asking relevant questions the listener also helps to reinforce they have an interest in what the speaker has been saying.Ĭlarifying is a crucial skill in the communication process. The listener can demonstrate that they have been paying attention by asking relevant questions and/or making statements that build or help to clarify what the speaker has said. Note taking is also appropriate to aid memory and retention. Remembering details, ideas and concepts from previous conversations proves that attention was kept and is likely to encourage the speaker to continue. One strategy is to remember a few key points: even the name of the speaker can help to reinforce the messages sent have been received and understood. Our brain is more of an association tool, it remembers through using our 5 senses and associating them to events, time, people and places. The human brain is notoriously bad at remembering details, especially for any length of time. As mentioned previously, we can only process 7 +/- 2 chunks of information at any given time.
Summarise the speaker’s comments when they stop talking, do not interrupt them. “What do you mean when you say….” “Is this what you mean?” “What I’m hearing is…,” and “Sounds like you are saying…,” are great ways to reflect back.Īsk questions to clarify certain points. Reflect on what has been said by paraphrasing. And what were the details of those actions?.While also demonstrating that you have been listening to all the person has to say: Asking probing questions allows you to do this There will be occasions when clarification of what has been said is necessary to find out more to increase your understanding. The person knows that you have been listening, which can boost their confidence and morale by making them feel valued.
Knowing you have received the message correctly and,.Rephrase the highlights or key points of what has been said but take care not to distort the meaning.Ĭlarifying to increase your understanding in this way can benefit you by Let me make sure I’ve got this right, you’re saying …ĭo not just repeat what the person has said.Can I just clarify? You’re saying that ….A simple way of demonstrating this is to rephrase or paraphrase what has been said by the person. Eliciting facts is one of the basics of active listening. Promote understanding by clarifying what the person has said so that you have the correct facts demonstrating you have understood. Recognise that non-verbal communication also “speaks” loudly. Give the speaker your undivided attention and acknowledge the message. Perceived as creditable and believeable.By developing your listening skills, it demonstrates your interest in the other party it helps you become more empathetic and shows that you care it’s a sign of respect and it help build trusting relationships.ĭid you know we make 11 Decisions in 7 Seconds, for example on the below? As a leader you need to ensure that your body language is congruent with your verbal language and engaged with the individuals and groups that are communicating with you. People know when you’re NOT truly listening, it is displayed your body language. However, active listening can be difficult to master and will take time and patience to develop.Īs a leader you need to ensure that you are fully present when speaking and listening to individuals and your team. Active listening involves listening with all your senses.Īctive listening is a skill that can be learnt and developed with practice. This means fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker. Aged Care Transition to Practice ProgramĪctive listening simply means actively listening.Aged Care Solutions Expert Advisory Group.Nursing Unit Manager Leadership Program.Health Minister’s Award for Nursing Trailblazers.Facebook page opens in new window Twitter page opens in new window Instagram page opens in new window Linkedin page opens in new window YouTube page opens in new window
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